Terms of service

Last updated 25 September 2026

Draft for review by counsel. Not yet final.

1. The service

neighborCRM sells monthly subscriptions to lists of single-family houses in a ZIP code that our review has flagged for follow-up, each with a street photo taken from the public road and a 1–5 score. A subscription is held by a team; every member of the team may view and export the team's leads.

2. Licence

Leads, photos and exports are licensed to the subscribing team for its own business use. They may not be resold, sublicensed, published, or shared outside the team. Every export carries the team name and this restriction.

3. What the data is and is not

Leads are addresses, photos and our scores. We do not provide, and you may not use the service to obtain, owner names, mailing addresses, phone numbers or emails. Scores are our opinion from street signals and carry no warranty of condition, value or intent to sell.

4. Licenses and exclusivity

Up to five teams may hold licenses on one ZIP; each receives its own selection and two teams may receive the same house. An exclusive subscription is offered only while no other team holds a license and prevents new licenses while it is active. Existing license holders are never displaced.

5. Releases

The first release publishes on purchase. Later releases publish monthly on the same calendar day (the last day of shorter months), sized at about 10% of the ZIP's annual estimate and limited by what is available. Annual and monthly plans receive releases on the same schedule.

6. Billing, cancellation and refunds

Subscriptions renew automatically monthly or annually until cancelled. Cancellation takes effect at the end of the current period; access and releases continue until then and no refund is made for the remaining period. If a license cannot be honoured because the ZIP filled at the same moment you paid, we cancel and refund the payment in full automatically.

7. Pre-orders

For a ZIP that is not yet live, you may save a card and consent to be charged when it goes live, at the price shown at pre-order or lower. You may cancel until the charge is made. If the charge fails after three attempts over seven days, the pre-order lapses.

8. Acceptable use

You may not use the service to harass, discriminate, or contact residents in breach of law, including do-not-call and fair-housing rules. You are responsible for how your team uses the leads.

9. Availability and changes

We may change prices for new purchases at any time; a price change to an existing subscription is notified at least seven days before it applies at renewal. We may pause sales in a ZIP. We may end the service with thirty days' notice and a pro-rata refund of any prepaid annual period.

10. Liability

The service is provided as is. To the extent permitted by law our liability is limited to the fees you paid in the twelve months before the claim.

11. Contact

Questions about these terms: hello@neighborcrm.com.